Membership Management System

Transform how you manage and engage your members with Singapore’s leading custom-built Membership Management System. From member onboarding and diversified membership tiers to efficient billing and personalised communications, Episcript's comprehensive solution empowers you to handle all aspects of membership with ease and precision.

With our flexible and scalable platform, tailor every module to fit the unique demands of your organisation, ensuring that member management is not just automated but also enhances member satisfaction and retention.

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Key Features

Membership Administration

Member Management

Easily manage member records, including personal information, contact details, and membership status streamlining member data maintenance and updates.

Membership Application & Onboarding

Automate the membership application process, from initial submission to approval and onboarding. Customise application forms and workflows to suit your organisation's specific requirements.

Membership Tiers & Pricing

Define and manage various membership tiers, each with its own set of benefits and pricing. Easily modify membership tiers and pricing structures as needed.

Custom Membership Fields

Customise member profiles with unique fields that capture essential data specific to your organisation’s needs making it easier to gather and utilise member-specific information effectively.

Group and Family Memberships

Manage memberships that include multiple individuals under a single account, such as families or corporate groups. This module simplifies grouping, billing, and communications for collective memberships.

Committee Management

Manage committees easily with tools for setting up committees, assigning members, and scheduling meetings. This module supports streamlined communication and task tracking to align efforts with your organisation's goals.

Member Engagement

Communication Management

Engage members through personalised email and SMS communications. Send targeted messages, newsletters, and announcements to keep members informed and engaged.

Member Portal & Self-Service

Provide members with a dedicated portal for accessing account information, updating profiles, and managing preferences. Reduce administrative workload by enabling members to perform self-service tasks.

Event Management & Registration

Plan, organise, and manage events for your members, from small gatherings to large conferences. Handle event registrations, venues, ticketing, attendee management and post-event surveys and registrations easily.

Loyalty Programmes & Points Management

Implement loyalty programmes to reward and retain members. Track and manage points earned by members based on their activities and engagement.

Interactive Member Forums

Provide a platform for members to interact, share ideas, and collaborate through moderated forums and discussion boards. This module helps build a vibrant community and encourages active participation.

Newsletter Management

Create and distribute engaging newsletters. This module allows for the design, scheduling, and tracking of email newsletters, ensuring members receive timely updates, news, and resources. Customise content based on member preferences and behaviours to enhance engagement and keep your community well-informed.

Financial Management

Billing & Payment Processing

Easily handle membership fees, invoicing, and payment processing and Integrate with popular payment gateways for secure and convenient transactions.

Renewal Management

Automate membership renewal reminders and processes to ensure timely renewals. Provide options for automatic or manual renewals based on member preferences.

Refund Management

Manage and process refunds smoothly with automated workflows that ensure compliance and customer satisfaction.

Discount and Voucher Management

Easily create and manage discounts and vouchers to encourage membership sign-ups and renewals, enhancing member acquisition and retention strategies.

Financial Reporting

Detailed financial reports that provide insights into revenue streams, membership growth, and financial trends, helping you make informed decisions.

Member Resources

Member Directory

Provide a searchable directory of members to facilitate networking and collaboration. Allow members to control their visibility settings and the information displayed in the directory.

Surveys & Feedback Management

Collect valuable feedback and insights from members through surveys and questionnaires. Analyse survey results to identify areas for improvement and make data-driven decisions.

Resource Library

Offer members exclusive access to a digital library filled with resources such as training materials, e-books, videos, and more. This module provides a centralised area for members to access valuable information that can aid in their professional or personal development.

Document Management

Securely store and manage important documents related to members and memberships. Enable easy access to documents for authorised users while maintaining data privacy and security.

Webinars and Training Sessions

Organise webinars and training sessions tailored to members' interests and needs. This module facilitates scheduling, registration, and access to live and recorded sessions, helping members expand their knowledge and skills in convenient formats.

Reporting and Integration

Reporting & Analytics

Gain valuable insights into membership trends, engagement levels, and financial performance. Generate custom reports and dashboards to make data-driven decisions.

Integration with Existing Systems

Automatically integrate the system with your existing ERP and CRM systems. Ensure data consistency and eliminate duplication of efforts across different platforms.

Custom Reports Builder

Empower your team to create custom reports that cater specifically to your organisational needs. This module includes functionalities to assemble data points, visualise trends, and generate actionable insights.

Performance Dashboard

Provide administrators and staff with a real-time dashboard displaying key performance indicators (KPIs), membership statistics, and financial data. This tool allows for quick assessments and informed decision-making.

Access and Security

Access Control Management

Manage member access to facilities, resources, and restricted areas based on membership tiers and permissions. Ensure secure and controlled access to protect your organisation's assets.

Data Privacy & Security Management

Manage member information with robust security protocols, conduct regular audits, and provide members with tools to control their personal data, safeguarding against unauthorised access and breaches.

From member enrolment, billing, and communications to event management and loyalty programmes, Episcript's comprehensive Membership Management System simplifies it all.

Experience a bespoke system that is crafted to meet your specific needs and scales effortlessly with your growth.

Frequently Asked Questions

Can the Membership Management System be customised to fit our specific needs?

Absolutely, our system is highly customisable. Episcript works closely with each client to tailor the system to fit specific organisational requirements and workflows, ensuring it perfectly aligns with your operational goals.

Is there a limit to the number of users that can be managed by the system?

Our system is designed to cater to an unlimited number of users without any additional charge per user. This scalability ensures that organisations of any size can efficiently manage their membership without worrying about increasing costs.

Can the Membership Management System handle multiple membership models simultaneously?

Yes, our system is versatile enough to manage various membership models simultaneously, whether based on time, tier, activity, or any other criteria. This allows clients to offer diverse membership options to meet different member needs.

Can Episcript integrate other tools and systems with the Membership Management System?

Yes, our system is designed with flexibility in mind, allowing for seamless integration with other tools and systems such as ERP and CRM software to enhance overall functionality and user experience.

What kind of support does Episcript provide?

Episcript offers comprehensive support including troubleshooting, system updates, and user training. Our dedicated support team is available to assist you with any queries or issues that arise, ensuring minimal downtime and optimal system performance.

How does Episcript handle data security and privacy within the System?

We prioritise data security and privacy with strict protocols and advanced security measures. Regular audits, compliance checks, and data encryption are part of our commitment to protecting client information.

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