Episcript builds donor management software around how your charity raises funds: donor records, donations and receipts, tax deduction details, recurring giving, campaigns and reporting. AI that drafts thank-you letters and answers donors can follow.
Built for Singapore charities, IPCs, social service agencies, religious organisations and foundations.
The gift
Fundraising, finance and the donor care team all work from the same gift record.
A PayNow transfer, GIRO deduction, card payment or cheque is recorded against the right donor.
The gift is coded to its appeal and, where the donor chose one, a restricted fund.
A receipt goes out by email, and a gift missing an NRIC, FIN or UEN is flagged.
A thank-you letter or message follows, worded for a first gift, a regular donor or a major one.
Tax deduction records, fund balances and appeal totals all come from the same gift record.
Donor records
Corporate sponsors and partnerships can also be tracked in our custom CRM, using the same donor data.
Individuals, companies, foundations and households each get a record, and a director who gives personally and through the company is linked to both.
Every gift, pledge and refund sits on the record, with the first gift, the latest gift and the total given shown at the top.
Tax identification details are stored once, masked on screen for most staff, and reused on every later gift from the same donor.
Each donor's consent to email, SMS, WhatsApp or post is recorded with its date, and appeals leave out anyone who has opted out.
Group donors by giving level, cause, appeal or lapsed status, say everyone who has not given in the last eighteen months.
A second record for the same donor is caught on entry by name, email or NRIC, and merged with its giving history intact.
Donations and receipts
Donors to an IPC give their NRIC, FIN or UEN so their tax deduction can be reported to IRAS. The system records those details on each gift and prepares the donation records and reports your finance team needs, with gifts that do not qualify kept apart.
Fundraising
Charity dinners, runs and gala nights can run on our event management system, linked to the same donors.
Regular donors give monthly by GIRO or a card on file, and a failed deduction raises a task for your team before the next one is due.
A pledge paid in, say, twelve monthly instalments shows what has been paid, what is due and what is overdue against the promise.
Each appeal carries a target, a date range and its own donation page, with gifts counted towards it as they arrive.
Your website's donation page takes PayNow and card gifts, asks for tax details when the donor wants a deduction, and writes straight to the donor record.
Donated goods, services and programme sponsorships are recorded with a description and an agreed value, kept separate from cash gifts.
Major donors are assigned to a named staff member, with meetings, notes and follow-up reminders recorded on the donor's record.
AI capability
Each is built in its own phase, using information from your donor records.
AI reads paper donation forms, cheque scans and bank transfer listings, then fills in the donor, amount and tax details for staff to confirm.
AI drafts thank-you letters, appeal emails and impact updates from each donor's history, for a staff member to check before anything is sent.
Agents answer donors' routine questions about receipts, tax details and monthly gifts from your records, and pass anything else to a named member of staff.
Ask in plain English, say which regular donors have not given this year, and get the list straight from your donor records.
Forecasts project monthly giving income and how close each appeal is likely to come to its target, from pledges and past giving patterns.
AI flags what looks wrong: a gift entered twice, a receipt issued twice, a missing NRIC or an amount far outside a donor's usual pattern.
Beyond donors
Where your charity also has members, subscriptions can run on our membership management system from the same records.
Volunteers recorded, rostered and thanked like donors.
Skills, availability and completed checks per volunteer
Volunteers pick sessions, coordinators fill the gaps
Hours logged per programme for reporting
Time and money given, on one record
Money given for a purpose stays with that purpose.
Deadlines, submissions and decisions per funder
Gifts kept to the cause donors chose
Received, spent and remaining for each fund
Spending and outcomes reported against each grant
The work your donors fund, recorded alongside them.
Activities, sessions and attendance for each programme
Case details visible only to assigned staff
Results recorded against each programme's goals
Board papers drawn from the live figures.
Income, appeals and fund balances for each meeting
Donations, fundraising costs and fund movements by year
Who changed which gift, and when
Each team sees only what it needs
Connected systems
Connected through each tool's API, or a scheduled file exchange where there is none.
PayNow and payment gateways
Xero
QuickBooks
WhatsApp Business
Google WorkspaceBuying decision
A custom build against a packaged product, point by point; our guide covers choosing donor management software for Singapore charities.
| Point of comparison | EpiscriptCustom donor management software | Typical productPackaged nonprofit donor database |
|---|---|---|
| Donor and gift types | Individuals, companies, households, pledges, in-kind gifts and sponsorships, as you record them | The donor and gift types the product was designed for |
| Tax deduction details for IPCs | NRIC, FIN and UEN captured, masked and checked on every gift | Depends on whether the product has been set up for Singapore IPCs |
| Payments and recurring giving | PayNow, GIRO, cards and cheques, each matched to the donor and fund | The payment methods the vendor supports, with local options varying |
| Funds, appeals and pledges | Your own restricted funds, appeal structure and pledge rules | Standard campaign and fund structures, which suit many charities |
| Volunteers, members and events | On the same records, each built when you need it | Often add-ons or separate products |
| Accounting and messaging | Xero, QuickBooks, Mailchimp, WhatsApp and your website donation page | Depends on the vendor's supported connectors or API |
| AI features | Built on your own donor and gift records, in its own phase | AI capabilities are those the vendor provides |
| Cost model | A quoted project with agreed hosting, licensing and support terms | Usually a subscription priced by contacts, users or plan |
| Best fit | Charities whose giving, funds or reporting do not fit a standard product | Charities whose fundraising fits the product's standard workflow |
Swipe the table to see both columns
Getting live
We release in phases, starting with donor records, gifts and receipts, and move your donor lists and giving history across. Hosting is by Episcript or in your own environment, and our solutions are eligible for government grants.
We follow a few gifts from donation to report and agree the first release.
Your fundraising, finance and volunteer leads approve the screens before development starts.
Donors, giving history and pledges are imported, de-duplicated and checked with your team.
One appeal or team goes live first, supported by the same Singapore team.
Common questions
A donor management system keeps every donor, gift, pledge and receipt on one record, so a charity can thank donors, prepare tax deduction records and track appeals. Ours also covers recurring giving, funds and reporting.
We build it for charities, IPCs, social service agencies, religious organisations and foundations. A smaller charity can start with donor records, gifts and receipts, then add appeals, volunteers or grant tracking later.
A packaged database is often right when your fundraising fits its workflow. A custom build makes sense when you keep working around it: IPC tax details, restricted funds, GIRO giving, volunteers or connections it cannot make.
Donors give their NRIC, FIN or UEN so their deduction can be reported to IRAS. The system records those details on each gift, flags gifts that are missing them and prepares the donation records your team reports.
The system records gifts made by PayNow, by card through your payment gateway, by GIRO for monthly giving, and by cheque, bank transfer or cash. Each payment is matched to the donor, appeal and fund it belongs to.
One platform can hold donors, volunteers, members and event guests on shared records, so a volunteer who later gives is one person rather than two. Each part is built when your charity needs it.
The cost of custom donor management software depends on scope: donor and gift types, tax details, recurring giving, integrations, data migration and any AI features. We quote against an agreed specification after a scoping session.
Our solutions are eligible for government grants. A system that brings donors, gifts, receipts and appeals onto one platform is the kind of project the schemes support, and we talk it through during scoping.
AI features work with your own donor records: donation forms read into gifts, drafted thank-you letters and appeals, WhatsApp and email agents for donors, plain-English questions, giving forecasts and anomaly checks. Each is built in its own phase.
Implementation time depends on the agreed scope and integrations, and we give you a timeline once those are settled. We import donors, giving history and pledges from spreadsheets or your current system, removing duplicates with your team.
The system supports your PDPA obligations through consent records, role-based permissions and access controls: a volunteer coordinator sees contact details, not a donor's NRIC or giving history. Compliance also rests on your own policies.
The system can pass gifts and receipts to Xero or QuickBooks, send consenting donors to Mailchimp and take gifts from your website's donation page. It is hosted by Episcript or in your own environment, depending on the agreement.
Related solutions
Track corporate sponsors, partners and major donor conversations from first contact to a signed agreement.
View solution
Run member applications, subscriptions and renewals alongside your donors, on the same records.
View solution
Sell tickets and tables for charity dinners and runs, with each guest linked to their donor record.
View solutionNext step
Bring last month's donation list, a receipt template and your appeal spreadsheet, and we will show you how the system would run them.