Episcript builds membership management systems for clubs, associations, societies, professional bodies and alumni groups in Singapore. Applications, membership tiers, subscription billing, events and renewals run on one member record, shaped around the way your organisation admits, bills and looks after its members.
One system for enrolment, billing, engagement and renewals.
AI features can be added in their own phase, from renewal risk scoring to drafted member communications, working with your own membership data.
Built around your rules
The member register, subscription history and engagement history sit on one record.
That ends the usual split between a spreadsheet of members, an accounting file and a mailing list, where three versions of the same person drift apart within a year.
Most organisations come to us because their rules do not fit a standard product. Fees are pro-rated from the joining date, life members pay nothing but still vote, corporate members bring six named delegates, and the constitution decides who approves an application. We build those rules in rather than working around them.
The same records carry sponsors, corporate partners and course bookings. Where that commercial side grows, we connect the membership system to a custom CRM system running on the same data.
The member lifecycle
Every stage below writes to the same member record. Nobody rekeys a name, and the history stays intact when a member moves tier, lapses or rejoins.
The applicant completes your own form, uploads supporting documents and pays the joining fee.
The application routes to the approver your constitution names, then becomes a full member record.
The tier sets the fee, the benefits and the renewal date, with pro-rating applied from the joining date.
Events, newsletters, forums, training and loyalty points all log against the member.
Notices, reminders and automatic collection run to your schedule, with arrears tracked on a list.
A grace period closes access, and lapsed members enter a win back campaign with their history preserved.
Core capabilities
The capabilities below carry the daily work of a membership office. Everything else in the library can be added when you need it.
Every record holds contact details, membership number, tier, join date, payment history and status. Staff search the register by any field, correct details in place, and read a full history of what changed and who changed it.
Applications arrive through your own form, route to the right approver, and become member records once approved. Run separate forms for ordinary, associate, student and corporate applicants, attach supporting documents, and collect the first subscription during sign up.
Define each tier with its own fee, benefits, entry criteria and renewal cycle. Pro-rated joining fees, concession rates and multi-year subscriptions calculate on the record, and a change of tier reprices the next invoice automatically.
Raise subscription invoices in one run, then collect by PayNow, GIRO, card or bank transfer. Payments reconcile against the member record, receipts issue automatically, and unpaid balances appear on an arrears list rather than in somebody's inbox.
Renewal notices go out on a schedule you set, with reminders before and after the due date. Members renew in the portal in a few clicks, recurring payment arrangements collect automatically, and lapsed members enter a grace period before access closes.
Track joiners, leavers, renewal rates, arrears and event attendance on one dashboard. Build your own reports by tier, chapter or joining year, then export the figures for a council paper or the annual general meeting.
Member experience
Members sign in to a portal that carries their own record. They update contact details, download invoices and receipts, renew a subscription, book an event place and search the member directory, with visibility settings each member controls. Training material, past newsletters and members-only documents sit behind the same login, and every self-service change writes straight back to the register.
Run the member calendar from the same system: registration, ticketing, capacity limits, member and guest pricing, attendance lists and post-event surveys. Newsletters and announcements segment by tier, chapter or interest, and moderated forums give members somewhere to talk between events. Where the events programme is itself a main activity, our event management system handles ticketing and delegate logistics in more depth.
Money in, on time
Subscription income keeps a membership organisation running, and the billing rules are rarely tidy. Half-year rates, concession fees, corporate accounts paying on invoice and members who renew three weeks late all have to be handled without a manual workaround.
The system raises the invoices, collects through the payment methods Singapore members already use, and reconciles each payment against the record. Where finance sits in a separate platform, we connect it to our invoicing and payment management system or to your accounting software.
PayNow and PayNow Corporate
GIRO and Standing Collection
Cards and NETS
GST Invoices and Credit Notes
E-invoicing for Corporate Members
Refunds, Discounts and VouchersCapability
AI membership management software in Singapore works best on the tasks a secretariat repeats every week. The features below are scoped with you and built in their own phase, using information from your own membership records rather than a general model of the sector.
AI scores each member on their likelihood of lapsing using attendance, portal logins, email engagement and payment history. The secretariat gets a call list weeks before the renewal date rather than a lapsed report afterwards.
AI drafts newsletters, event invitations and renewal reminders from what is already recorded, in your own tone. Staff edit and approve before anything is sent, and each draft can be varied by tier or chapter.
AI reads uploaded certificates, employment letters and identity documents, lifts the details into the application form, and flags anything missing before the approver sees it. Membership officers verify rather than retype.
AI answers routine portal questions on fees, benefits, renewal dates and event bookings, using information from the member record. Anything outside its scope hands over to a named member of staff with the history attached.
AI projects likely attendance from past registrations, member segments and the time of year, which helps you size the venue and set catering numbers before the registration window closes.
AI groups free-text survey answers into themes, ranks them by how often members raise them, and produces a short summary for the committee. Hundreds of responses become a readable paper in minutes.
Buying decision
How a system built for your constitution differs from a packaged membership platform.
| Point of Comparison | EpiscriptCustom build | Typical ProductOff-the-shelf platform |
|---|---|---|
| Membership Models and Tiers | Individual, family, corporate, student, life and honorary, each with its own rules | Select from the membership structures supported by the product |
| Local Payment Methods | PayNow, GIRO, NETS and cards through your own bank and gateway | Local payment options depend on the vendor and supported integrations |
| Renewal and Pro-Rating Rules | Your constitution decides the dates, grace periods and concessions | Configurable within the renewal and billing rules provided by the platform |
| Member Portal and Branding | Your own design, wording and journey, on your own domain | Usually configured using the vendor's available themes and templates |
| Integration with Your Other Systems | Built against the accounting, CRM and website you already run | Integrations generally depend on the vendor's supported connectors or API |
| AI Features on Your Own Data | Scoped with you and built for your workflow in a dedicated phase | AI capabilities depend on the features and workflows provided by the vendor |
| Cost as Membership Grows | No per-user licence fee, so a bigger register does not raise the bill | Subscription pricing may vary by users, members, contacts or plan |
| Changes to Membership Rules and Fees | The system can be enhanced as your rules and fee structures change | Changes need to fit the configuration options available |
Swipe the table to see both columns
Module library
Choose a group to read what sits inside it. We prioritise the modules you need first and add the rest as the organisation grows.
The register itself, and the structures around it.
Record the fields your organisation actually uses: qualification, chapter, referral source, dietary requirement or committee interest. Custom fields appear on the application form, on the record and in reports.
One account covering several named individuals, such as a family or a corporate group. Billing goes to a single payer while each person keeps a record, a login and their own communication preferences.
Set up committees and sub-committees, appoint members for a term, schedule meetings and track actions. Papers and minutes attach to the committee, and outgoing members lose access when their term ends.
Everything that keeps members active between renewals.
Send targeted email and SMS to a tier, a chapter or an event list. Every message logs against the member record, and consent settings and unsubscribes apply automatically.
A signed-in area where members update profiles, renew, download receipts and book events. Routine requests leave the office inbox and the register stays current.
Plan anything from a small talk to an annual dinner, with registration, member and guest pricing, ticketing, venue capacity, attendance lists and post-event surveys.
Award points for attendance, volunteering, referrals or spend, then let members redeem them against events, merchandise or a renewal fee.
Moderated discussion boards where members ask questions and share work between events. Moderators approve posts, pin announcements and close threads that have run their course.
Design, schedule and track newsletters, varying the content by tier or stated interest. Open and click figures report back against the member record.
Subscription income, adjustments and the treasurer's reporting.
Process refunds through an approval workflow, with credit notes raised against the original invoice and a full audit trail for the treasurer and the auditor.
Create early-bird rates, referral discounts and voucher codes for recruitment campaigns, each with an expiry date, a usage limit and a report on take-up.
Report subscription revenue, arrears, event income and refunds by period, tier or chapter, ready for the treasurer's report and the annual accounts.
The benefits members sign in to use.
A searchable directory for networking, filtered by industry, chapter or qualification, with each member deciding which of their details other members can see.
Run surveys after an event or at renewal, then analyse the results by segment to see which benefits members value and which they ignore.
A members-only library of training material, guides, recordings, templates and back issues, with access opened by tier or by committee role.
Store certificates, signed forms and correspondence against the member record, with permissions deciding who opens what and a log of every download.
Schedule webinars and training, take registrations, issue joining links, then publish the recording to the library for members who could not attend live.
One set of numbers, shared with the systems around it.
Connect the membership system to your accounting platform, CRM, website and payment gateways. Records update in both directions, which removes duplicate keying and the arguments about which figure is right.
Assemble your own reports from the fields you record, save them for reuse and schedule them to arrive by email before a council meeting.
Live figures on joiners, leavers, arrears, renewal rate and event attendance, on one screen for the secretariat and the management committee.
Who gets in, to the building and to the data.
Control entry to facilities, bookings and restricted areas by tier and permission, using member cards or QR codes where the venue equipment supports them.
Role-based permissions, activity logs, consent records and member controlled visibility, supported by regular reviews of who can see and export what.
Getting live
We release the membership system in phases. The register, subscriptions and billing come first, because that is where the risk and the money sit. Engagement, events and reporting follow once the core is steady and your staff are confident with it.
Your existing member list rarely arrives clean. Duplicates, lapsed records and half-finished addresses are normal, and we work through them with you rather than importing the mess.
We map how you admit, bill, renew and communicate with members today, then agree what the first release has to cover.
Member records, tiers, subscriptions, invoicing and renewal rules, built against your constitution and your fee table.
We import members, subscription history and outstanding balances from spreadsheets or your current platform, then reconcile the totals with your team before anyone relies on them.
The member-facing release: self-service, online joining, event registration and segmented campaigns.
Renewal scoring, drafted communications or document reading, scoped with you once the core data is trustworthy.
Staff training, written documentation and a named team who know your build, with later changes handled as small enhancements.
Connected systems
The membership system exchanges data with the platforms you already run, using their published APIs. Where a system has no API, we agree a scheduled file transfer instead.
We confirm the exact list during scoping, once we know which bank, gateway and accounting platform your organisation already uses.
Common questions
Membership management software runs the full membership cycle: applications, tiers, subscription billing, renewals, events and member self-service. A CRM tracks prospects and sales conversations instead. Clubs, societies and professional bodies need both sides, which is why our systems keep the register, the money and the engagement history on one member record.
Yes. Every system we build follows your own rules for eligibility, tiers, joining fees, pro-rating, voting rights and renewal dates, rather than the nearest option in a fixed product. We map your current process first, then build the workflow around it, including any approval steps your constitution or committee requires.
No. The system handles an unlimited number of members and staff users without a per-user charge, so recruiting more members does not raise your software cost. Commercial terms covering hosting, support and later phases are set out in your agreement with us rather than priced by seat.
Custom membership systems are priced according to scope rather than by member count or user seat. The main factors are how many modules the first release covers, the complexity of your billing and renewal rules, the amount of data to migrate and the integrations required. We quote against an agreed scope after a discovery session, and larger builds can be delivered in phases.
Yes. Individual, family, corporate, student, life and honorary memberships run alongside each other, each with its own fee, benefits, renewal cycle and application route. Group accounts bill one payer while keeping a separate record for every named member, which suits corporate memberships and family plans.
Members can pay by PayNow, GIRO, card, NETS or bank transfer, depending on the bank arrangements and gateway you already use. Payments reconcile against the invoice on the member record and receipts issue automatically. Corporate members who pay on account can be billed through InvoiceNow and Peppol where their finance team requires it.
Yes. We build integrations with accounting platforms such as Xero, with payment gateways, email and SMS providers, calendars and your public website, using their published APIs. Where a platform offers no API, we agree a scheduled file transfer instead. Integrations are confirmed during scoping, once we know exactly which systems you run.
Yes, where the project requires it and the relevant integration is available to your organisation. Singpass or Corppass authentication can be scoped as part of the solution for suitable member, administrator or authorised-user journeys. We confirm the exact authentication flow, eligibility and technical requirements during scoping.
Yes. We migrate member records, subscription history and outstanding balances from spreadsheets or your current platform, then reconcile the totals with your team before go-live. Implementation time depends on the agreed scope, the condition and volume of the data, and the integrations required. We provide the project timeline once those are confirmed, and larger builds can be released in phases.
The system supports your obligations through role-based permissions, consent records, activity logs and member controlled visibility in the directory. Members view and correct their own details, and marketing consent is recorded against the member so campaigns respect it. Compliance also rests on your own policies, retention rules and staff practice.
Hosting, data location, backups and access requirements are agreed during scoping so they match the needs of your organisation. The application supports role-based permissions, activity logging and controlled access to member information. We also confirm the hosting and security arrangements in the project proposal so your team knows where the system sits and how access is managed.
Yes. Applicants complete your online form, upload supporting documents and pay the joining fee in the same visit. Existing members sign in to renew, update contact details, download receipts, book events and manage their directory listing. Staff keep approval control while routine administration moves off the office inbox.
Government support may be available for qualifying projects, subject to the prevailing eligibility criteria and approval requirements. Whether a project qualifies depends on the organisation, the scope of work and the scheme in force at the time. We can talk through what your build involves and point you to the current guidance before you apply.
Episcript provides user training, documentation, troubleshooting and system updates after go-live, from a Singapore team that already knows your build. Later changes, such as a new membership tier or an extra report, are handled as small enhancements. The exact scope and response arrangements are set out in your support agreement.
Next step
Bring us your fee table, your constitution and the spreadsheet you currently rely on. We will show you how a membership management system built for your organisation handles enrolment, billing, engagement and renewals, and what a first release would cover.
Call 6581 3431 to speak to the team in Singapore.