Customer loyalty
Episcript designs, builds and supports Loyalty Programme Software in Singapore: sign-up, points, tiers, rewards and vouchers, connected to your tills, with AI we build in to answer members, draft campaigns and flag unusual points.
For retailers, F&B groups, salons, spas and hotels, from one outlet to many.
Core modules
The modules most programmes start with, all working from one member record.
Customers join at the counter, by QR code, on the website or in the app, and each sign-up records PDPA marketing consent by channel before any message goes out.
Points are awarded on each sale by amount, product or outlet, with bonus points on chosen days, and members redeem them at the till with the balance updated instantly.
Members move up or down tiers on their spend over a qualifying period you set, and each tier carries its own earn rate, rewards and review date.
Issue e-vouchers, free items and member prices, each voucher with a unique code valid at the outlets and dates you choose and cancelled at the till once used.
Members check points, tier, vouchers and purchase history in a mobile app or web portal, and show a QR member card at the counter instead of a plastic card.
The system connects to your existing POS tills and online store, so each sale earns points and each redemption is checked against the member's balance before payment.
Points and redemption
Earning and redemption rules are set once in the back office and applied at every till, website checkout and outlet. You decide what earns points, what is excluded, when points expire and how many a member may redeem in one transaction.
Tiers and rewards
Tiers and rewards apply the same way at every outlet. Paid annual memberships run in our Membership Management System.
Spend or visits over a rolling period you set
Members reviewed each period, with a grace period before any downgrade
Earn rates, member prices and perks set per tier
A voucher issued automatically on joining or moving up a tier
Products, services and experiences priced in points
Unique codes with outlet limits and expiry dates
Checked at the till and marked used, so a code works once
Points for both members when a referred friend first buys
By industry
The same core, set up around how each trade sells to its customers.
Points on every basket in store and online, with bonus points on chosen brands, and the programme can run inside a Retail Management System →.
Members earn on dine-in, takeaway and delivery orders through your own channels, with outlet rewards and kitchen stock kept in our Retail Inventory Management System.
Points on treatments and retail products, rewards for rebooking within a set number of weeks, and members linked to client records in our Spa Management Software.
Guests earn on room nights, dining and spa spend charged to the room, with tier benefits shown at the front desk of our Hotel Management System.
Campaigns
Campaigns go only to members who consented to that channel, and every message is logged against the member.
By role
Each person sees what their role needs, from the same member records.
Members, repeat visits, points issued and redeemed, and member sales by outlet on one dashboard, with AI answering questions about your own data.
Segments, birthday and win-back campaigns, rewards and voucher rules in one place, with AI drafting messages for review before they go out.
Sign-ups, redemptions and campaign results for their own outlet, compared with the group, without access to other outlets' member details.
Members found by QR code or phone number, points and vouchers shown at the till, and new members signed up with consent recorded.
Points issued, redeemed and expired each month, the value of points still outstanding, and voucher costs by outlet or partner.
Points, tier, vouchers and purchase history in the app or portal, with routine questions answered on WhatsApp at any hour.
Built to order
Built in phases using information from your own system, with staff approving every output.
Module library
Add these as your programme grows.
One programme across every outlet, brand and partner.
Run one programme across outlets and brands, with rules, rewards and reports set per outlet where needed.
Let partner merchants award and redeem your points, with each partner's activity totalled in a monthly statement.
Award and redeem points on your own online store, with members logged in using the same account.
Set bonus points on chosen products, categories or brands, using the product list from your tills.
Every member's history kept in one record.
Keep each member's details, purchases, visits and messages in one record, shared with a custom CRM.
Award points when a booked treatment or class is completed, with bookings taken in our Appointment Scheduling Software.
Send a short survey after a visit and award points for completed responses, with ratings reported by outlet.
Log member calls, emails and complaints, with every points adjustment by staff recorded against a reason.
Merge duplicate member accounts found by phone number or email, combining their points and purchase history.
Points protected against misuse and mistakes.
Set limits on points awarded per transaction and per day, and hold anything above them for approval.
Points added or removed by hand need a second staff member's approval, with the reason logged.
Log every change to a member, rule or balance against a named user, with access set by role.
Record each member's consent by channel with the date and source, and stop messages once it is withdrawn.
See what members spend and what the programme costs.
Compare spend, visit frequency and basket size for members against non-members, by tier and by outlet.
Track points issued, redeemed, expired and still outstanding each month, valued at the rate you set.
Compare sign-ups, redemptions and member sales across outlets and partner merchants for any period you choose.
Send monthly points and voucher journals to Xero, QuickBooks or your own accounting system for month-end reconciliation.
Integrations
Connect the programme to the messaging, payment, accounting and marketing tools you already use.
WhatsApp Business
PayNow and payment gateways
Xero
QuickBooks
Google Workspace
ZapierCustom build
Packaged loyalty apps suit businesses whose rewards match the product. When your earn rules, tiers, outlets or partner arrangements do not, we build the programme around them and connect it to the tills you already run.
Questions
The best Loyalty Program Software for a small business runs at your existing tills with no extra steps for staff. A packaged app suits standard rewards, and a custom build fits when your rules do not.
Loyalty Programme Software rewards customers for buying, with points, tiers and vouchers tied to each sale. A Membership Management System runs paid memberships, renewals and events. We can build either, or both on one member record.
It connects to POS software and online stores that offer an interface for sales data. Each sale sends the member and basket to the programme, and redemptions are checked before payment completes.
Cost depends on scope: the modules in the first phase, the tills and online store to connect, the member app and any data to migrate. We quote after a scoping session and price each phase separately.
It depends on the first phase. A release covering sign-up, points and redemption at your tills goes live sooner than one with tiers, a member app and partner merchants, and we give you a schedule once scope is agreed.
We move them for you. We map your current members, balances, tiers and consent records to the new structure, run a test import for you to check, then switch over on an agreed cut-off date.
The system supports your PDPA obligations through consent records, permissions, activity logs and access controls. Marketing consent is recorded per channel at sign-up, and messages stop once a member withdraws it.
One programme runs every outlet and brand. Members earn and redeem wherever you allow, rules can differ by outlet, and each manager sees only their own outlet's results while head office sees the group.
Partner merchants can award and redeem your points through their own login or a connection to their tills. Each partner's activity is reported separately and totalled in a monthly statement for settlement.
AI features can be added, each scoped with you and built in its own phase using information from your system. They cover member questions on WhatsApp, receipt reading, drafted campaigns, unusual points activity and forecasts, all checked by staff.
Our solutions are eligible for government grants. We explain how the schemes apply to your project and what the agency looks for, so you can budget with the full picture in front of you.
Related solutions
Paid memberships, renewals, events and the member portal on one record.
Read more Custom CRM SoftwareCustomer records, enquiries and sales follow-up shared with your programme.
Read more Retail Inventory Management SystemStock by shop, outlet and kitchen for retail and F&B groups.
Read more Spa Management SoftwareBookings, therapist rosters and treatment records for spas and salons.
Read more Hotel Management SystemReservations, front desk, guest folios and housekeeping on one stay record.
Read more Appointment Scheduling SoftwareOnline appointment booking with reminders and practitioner availability.
Read moreNext step
Bring your earn rules, tiers and a month of sales, and we will show you members earning and redeeming in the system, with AI drafting campaigns and flagging unusual points.