Property management module
Log tenant maintenance requests, send work orders to contractors, record inspections and schedule servicing, with sign-off before any job closes. It is part of our property management software, with AI logging tenant messages.
Built in Singapore for managing agents, landlords and facilities teams looking after commercial, industrial and residential buildings.
Work order lifecycle
A tenant reports a leak through the portal or WhatsApp, with photos and a time to visit.
The property manager sets the trade and priority, and an emergency leak goes ahead of a squeaky door.
The work order goes to the term contractor for that trade, or out for quotations first.
The technician checks in on site, records the work and adds before and after photos.
The tenant or property manager signs off, and the cost is charged to the building or recharged.
Tenant requests
Tenants report faults through the tenant portal, WhatsApp or email. Each request becomes a ticket against the right unit and lease, with its photos, and the tenant gets a reference number and updates without calling your office.
Contractors
Each work order carries the unit, fault, access arrangements and a response target by priority, and overdue jobs are flagged before the tenant calls again.
Plumbing, electrical, aircon and cleaning jobs go to the term contractor for that building, with rates and end dates held in our contract management software.
Jobs above a set amount collect quotations through our procurement software, and anything over the property manager's limit goes to the landlord or MCST for approval.
Contractors open each job from a secure link, check in on site, record parts and labour, and upload photos and service reports.
Inspections
Move-in and move-out inspections are recorded room by room on a tablet, with a photo and condition rating per item. At move-out the two reports sit side by side, and a move-in and move-out inspection checklist keeps every inspector to the same standard.
Preventive maintenance
Each asset carries its own interval, say aircon servicing every quarter, and its work order is raised a set number of days ahead.
Each visit follows the checklist for that equipment, and an item marked faulty raises a follow-up work order instead of sitting in a report.
Every job on a pump, lift or chiller adds to its record in the asset register and servicing history →, showing when repairs start to cost more than replacement.
Completion and costs
A job the contractor calls done is not finished until someone who has seen the result agrees.
Sign-off closes the work order, and the cost goes where the lease puts it, so settle how repair costs are recharged to commercial tenants early.
Capability
Built on your own maintenance records, with staff checking anything sent out.
The agent turns a tenant's WhatsApp or email message into a ticket, asking for photos and the unit, and replies with its reference.
AI reads contractor quotations and service reports into the work order, with amounts, parts and findings for staff to confirm.
AI drafts the trade, priority and scope from a tenant's description, and the update the tenant receives at closing.
Ask which building had the most aircon complaints this quarter, and see the jobs behind the answer.
AI flags a unit reporting the same leak again and again, or invoices well above others for similar jobs.
AI projects each building's maintenance spend for next year from its servicing schedules and past repairs.
How it fits
Maintenance is one module of our property management software, so each ticket already knows the unit, lease and tenant.
A function room closed for repairs stays blocked in our booking management software until its work order is signed off.
Weighing it up
Standalone work order and field service apps know nothing of your units, leases or billing.
| Point of comparison | EpiscriptMaintenance in your property system | Typical setupStandalone work order app |
|---|---|---|
| Tenant requests | Portal, WhatsApp and email, logged against the unit and lease | A request form, with unit details keyed in again |
| Contractors | Assigned by trade and building, at contract rates | A contractor list kept in the app |
| Inspections | Move-in and move-out photos side by side | Often a separate checklist app |
| Preventive servicing | Schedules and history per asset | Common, within the app's options |
| Tenant recharges | Billed through rent and service charge invoices | Passed to accounts by hand |
| AI features | Built on your own maintenance records | Whatever the vendor provides |
| Cost | Quoted within the project; eligible for government grants | Usually a monthly subscription per user or property |
Swipe to see the full table
Questions
It turns tenant requests into work orders, sends them to the right contractor, schedules preventive servicing and records inspections. Each job closes only after sign-off, with its photos, cost and history kept against the unit.
Tenants report faults through the tenant portal in their browser, by WhatsApp or by email, so there is no app to install. Each request becomes a ticket with photos, a reference number and status updates.
Contractors can receive each work order through a secure link on their phone. They check in on site, record parts and labour, add photos and service reports, and mark the job done for your sign-off.
Preventive maintenance runs from a schedule per asset, say aircon servicing every quarter, and each visit is raised as a work order ahead of its due date. Missed visits are flagged, and every visit adds to the asset's history.
Inspections are recorded room by room on a tablet, with a photo and condition rating for each item. At move-out the report sits beside the move-in record, and any damage can be raised as a work order or recharge.
When the property manager marks a job as tenant damage, its cost is recharged through rent and service charge billing, with the work order and photos attached. Other jobs are charged to the building's maintenance budget.
It is a module of our Property Management Software, sharing the units, leases, tenant portal, billing and asset register. It can go into the first release or follow the core leasing and billing modules, with AI features added later.
The AI features work with your own maintenance records: a WhatsApp and email request agent, quotation and service report reading, drafted work orders, plain English questions, repeat fault checks and cost forecasts. Staff check what goes out.
It supports your PDPA obligations through role-based access: contractors see only their own jobs, with tenant contact details limited to what the visit needs. Photos taken inside units are restricted to named staff, and every change is logged.
The cost depends on scope: buildings, request channels, contractor access, inspection templates, preventive schedules, integrations and AI, quoted against an agreed specification. Our solutions are eligible for government grants, which we cover during scoping.
Related builds
The full system: leases, rent and service charge billing, maintenance, the tenant portal, facility bookings and the asset register.
Read more Booking Management SoftwareFunction rooms, courts and other facilities booked by tenants and residents, with rules, deposits and utilisation reports.
Read more Contract management softwareTerm contracts with contractors and suppliers, their rates, key dates and renewal alerts, in one register.
Read more Procurement SoftwareQuotations, purchase orders and approvals for repairs, parts and services above your set limits.
Read moreNext step
Bring a month of maintenance requests and your contractor list, and we will show you them running as work orders, inspections and servicing schedules.