Permits and licensing
Episcript designs, builds and supports e-services portals in Singapore: online applications, Singpass and Corppass login, fee payment, officer approvals, permits and renewals, with AI we build in to check documents, answer applicants and draft letters.
For statutory boards, regulators, town councils and associations that take applications from the public or businesses.
Core modules
The modules a permit and licence application system starts with, from first form to issued licence.
Build a form for each permit, licence or registration type, with document uploads, questions that appear only when they apply, and drafts the applicant can save and finish later.
Individuals log in with Singpass and businesses with Corppass, and Myinfo prefills names, addresses and company details where the form allows, which cuts typing errors before review.
Application, licence and renewal fees are calculated from the form and paid by PayNow or card, with a receipt issued and each payment matched to its application.
Each submission lands in an officer review queue, moves through the approval levels you define, and can go back to the applicant with a request for more information.
Approval produces the permit or licence as a PDF with its reference number, conditions and validity dates, sent to the holder and added to your licence register.
Renewal notices go out by email and SMS ahead of expiry, and the renewal form opens prefilled from the current licence for the holder to confirm or update.
Applicant portal
Applicants apply, pay, upload documents and follow progress from one portal account, on a phone or a desktop. Eligibility questions come first, so anyone who does not qualify learns it before filling in the whole form, and completeness checks stop a submission that is missing a required document.
Processing and approvals
Every case keeps its documents, payments, notes and history together for whichever officer picks it up.
Cases assigned by licence type, team or workload
Officer, supervisor and director sign-off, as your rules set
Sent from the case, with the reply attached to it
Inspections booked before approval →, with findings and photos added to the case
Comments requested from another department inside the case
Standard conditions picked from a library for each licence type
Cases nearing your service standard flagged to supervisors
Approval, rejection and refund letters from your templates
Licences and renewals
Once issued, a licence stays a live record through every renewal, amendment and cancellation.
By role
Applicants, officers and management each see what their role needs, from the same records.
Apply, pay and track every application from one Singpass or Corppass login, with answers to routine questions on WhatsApp.
A review queue with each case's documents, payments and history on one screen, and AI reading uploads and drafting requests for information.
Cases arrive with the processing officer's recommendation and an AI summary, ready to approve, reject or return with conditions.
Assigned inspections with the site address and case details on a phone or tablet, and findings and photos recorded on site.
Applications, backlogs, overdue cases and fee collections across every scheme on one dashboard, with AI answering questions about your own data.
Licence types, forms, fees, user roles and letter templates maintained from an administration screen, with every change logged.
Built to order
Built in phases using information from your own system, with officers approving every output.
Module library
Add these as your licensing schemes need them.
Everything an applicant needs, under one login.
Individuals and businesses each hold one account listing every application, permit, payment and renewal they have made.
Long forms save as the applicant goes, and a half-finished application can be completed later from any device.
Status changes, payment receipts and renewal notices sent by email, SMS or WhatsApp, as the applicant prefers.
Applicants book a slot to submit originals or collect a permit through counter appointment booking.
An appeal against a decision opens as a case linked to the original application and its full history.
Officers work every case from one screen.
Uploads are kept against each case with their versions, and a resubmitted plan never overwrites the original.
Officers leave notes, assign tasks and set follow-up dates inside the case, hidden from the applicant's view.
Supervisors see each officer's open cases and reassign them in bulk when someone is on leave.
Send a case to another department or an external agency for comments, with their reply recorded against it.
Record warnings, suspensions and revocations against a licence, each with the reason and the officer who approved it.
Fees worked out by the system, never by hand.
Set fees per licence type and period, including late renewal charges, and the form calculates the amount due.
Fee waivers and refunds need a named approver, and each is recorded against the payment it reverses.
A receipt is issued for every payment, and licence holders download statements for any period from their account.
Payments and refunds post to Xero, QuickBooks or your finance system, with the case reference on each entry.
Know where every application stands.
See applications received, in progress, overdue and issued on one screen, by licence type and team.
Every view, change, approval and payment is logged against a named user with the date and time.
Officers see only the licence types and cases their role covers, and applicants only their own records.
Publish a searchable list of current licence holders where your scheme makes one public, updated as licences change.
Produce monthly and annual reports in the format your board or parent ministry asks for, from live records.
New licence types set up by your own administrators.
Administrators add questions, document requirements and eligibility rules for a new licence type, then test it before release.
Set the approval levels, referral steps and target dates for each licence type from an administration screen.
Keep decision letters, permit templates and standard conditions in one library, with wording changes approved before use.
Integrations
Connect the portal to the login, payment, signing, messaging and finance tools you already use.
Singpass, Corppass and Myinfo
PayNow and payment gateways
DocuSign
WhatsApp Business
Google Workspace
Xero
QuickBooksRunning a records or case system that is not on this list? Tell us what it is and we will scope the connection.
Custom build
Packaged licensing platforms suit bodies whose schemes match the product. When your licence types, fee rules or approval levels do not, we build the portal around them, moving paper and email applications online in stages, and change it when a scheme changes.
Questions
An e-services portal is a website where the public and businesses apply for permits, licences, registrations and renewals, pay fees and track progress, while officers review, approve and issue from the same system behind it.
A permit usually covers one activity, site or event for a set period, while a licence is held and renewed over years. One portal can run both, each with its own form, fees and approval path.
Individuals can log in with Singpass and businesses with Corppass, and Myinfo can prefill personal and company details where your form allows it. We build the login and prefill into the portal and test them with you before launch.
Applicants pay by PayNow or card at submission or on approval, through the payment gateway you choose. Each payment is receipted and matched to its application, and refunds and waivers are recorded with the approving officer.
The portal connects to finance, records and case systems through their APIs or scheduled file exchanges, so approved licences and payments reach them without retyping. We confirm each connection with your IT team during scoping.
We migrate them for you. We map your spreadsheets or current system to the new structure, run a test import for your officers to check, then load the final records on a cut-off date you agree.
It depends on the first release. A portal for one licence type, from application to issued licence, goes live sooner than several schemes with renewals and inspections, and we give you a schedule once the scope is agreed.
The portal is hosted by Episcript or in your own environment, depending on the agreement. Where it runs in your environment, we work with your IT team on servers, access controls and backups before launch.
Our solutions are eligible for government grants, which matters most to associations and other non-government bodies running licensing, registration or certification schemes. We set out how a grant applies to your project during scoping.
Personal data is protected through permissions, activity logs, consent records and access controls, which support your data protection obligations alongside your own policies. Officers see only the cases their role covers, and every change is logged.
AI features can be added, each built in its own phase using information from your system. They cover document checks, answers to applicants on WhatsApp and email, drafted letters, data questions and forecasts, all approved by officers.
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Bring one licence type's form, fee rules and approval steps, and we will show you it running end to end, with AI checking documents and drafting letters.