Quality management
Episcript designs, builds and supports Quality Management Systems in Singapore: document control, non-conformance reports, CAPA, calibration and supplier quality, with AI we build in to read certificates, draft CAPA reports and flag recurring defects.
For manufacturers, laboratories and service firms that keep their quality records to ISO 9001.
Core modules
The modules most quality teams start with, each linked to the products, processes and suppliers it covers.
Every procedure, work instruction and form has an owner, a revision number and a review date, and staff can open only the current approved revision.
Raise an NCR from an inspection, a customer complaint or a supplier delivery, record the quantity affected, and hold the batch until its disposition is approved.
Each CAPA carries a root cause analysis, an owner and a due date, and it closes only after an effectiveness check confirms the problem has not returned.
Each gauge, instrument and test rig has its calibration interval and certificate on record, reminders go out before it falls due, and overdue equipment cannot be selected for an inspection.
Approve suppliers against your criteria, record incoming inspection results and supplier NCRs, and score each supplier on rejects and late deliveries before the next review.
Link each procedure to the roles that must read it, record training and sign-off against every revision, and see who needs retraining when a document changes.
NCR and CAPA
Every non-conformance follows one route from report to effectiveness check, whether it starts with an in-process inspection, a customer complaint or an audit finding. A failed point on an inspection checklist can raise an NCR automatically, and our Inspection Management Software covers site and field inspections in depth.
Document control
Every controlled document and approval in one place, signed off with our Electronic Signature Software where you need it.
Numbered by document type, with every revision kept
Reviewers and approvers set per document type
Owners reminded before a review date passes
Read and acknowledged, recorded per person
Superseded revisions withdrawn and archived
Each record kept against its form version
Standards and customer specifications tracked by revision
Proposed changes reviewed before a new revision
Equipment and suppliers
Instruments and suppliers each carry a status that the rest of the system checks before they are used.
By role
Each person sees the records their role needs, from the same system.
Open NCRs, overdue CAPAs, calibration due dates and audit findings on one dashboard, with AI answering questions about your own quality data.
Inspection checklists on a tablet, NCRs raised from the line with photos, and the current work instruction opened from the job.
Approved supplier status checked before a purchase order is raised, with supplier NCRs, scorecards and certificate expiry dates on each supplier record.
Test results recorded against each batch specification, and calibration certificates and out-of-tolerance results kept per instrument.
Management review packs built from quality objectives, NCR trends, customer complaints and supplier performance, ready before each review meeting.
Assigned procedures to read and acknowledge, training records kept against each revision, and improvement suggestions raised from any device.
Built to order
Built in phases on your own quality records, with staff approving every output.
Module library
Add these as your quality system grows, alongside production and stock in our ERP Software.
Evidence for every audit, ready before the auditor asks.
Plan audits by process and department, assign auditors, and keep checklists and evidence on each audit.
See who created, changed or approved any record, with the earlier version kept beside the current one.
Build the management review pack from live NCR, complaint, audit and supplier data, then record decisions and actions.
Set quality objectives per process and track first pass yield, reject rates and complaints against them.
Risks weighed and changes approved before they reach production.
Score process and product risks by likelihood and severity, and link each control to its procedure.
Record failure modes, causes and controls for a process or product, with follow-up actions raised as CAPAs.
Review a process, material or design change for its quality impact before it is approved and released.
Record a planned deviation from a procedure, with its approval, time limit and the batches it covers.
Quality Management Software for manufacturing lines and test laboratories.
Build in-process and final inspection checklists per product, with pass or fail limits and photos on each point.
Trace a batch back to its materials and supplier lots, using production records from our Manufacturing Software.
Record test results against the specification for each batch, with any out-of-specification result raising an NCR.
Schedule preventive maintenance on production equipment and keep its service history beside the calibration record.
Complaints answered and suppliers held to the same records.
Log complaints by email or portal, link each to its batch and NCR, and reply with the outcome.
Generate a certificate of conformance for each shipment from the inspection results recorded on the batch.
Keep quality agreements and specifications per supplier, with renewal dates held in our Contract Management Software.
Suppliers upload certificates and answer corrective action requests through their own login, with every reply logged.
Integrations
Connect the system to the email, document, signing and accounting tools you already use.
Google Workspace
WhatsApp Business
DocuSign
Xero
QuickBooks
ZapierCustom build
Packaged QMS Software suits organisations whose quality processes match the product. When your NCR routes, approval levels or inspection plans do not, we build the system around them, and change it when your processes change.
Questions
QMS tools are the software functions that run a quality system: document control, non-conformance reports, CAPA, calibration, supplier quality, audits and training records. A Quality Management System brings them together on shared records instead of separate spreadsheets.
The best QMS Software for a small business covers the processes you actually run, usually document control, NCRs and CAPA first. A custom build starts with those and adds calibration, supplier quality and audits later.
It keeps the records an ISO 9001 quality system relies on: controlled documents, NCRs, corrective actions, internal audits, training and management reviews. Certification still comes from an accredited body auditing how your organisation works.
Inspection software runs checklists and findings in the field, while a Quality Management System runs the whole quality process, from document control and NCRs to CAPA, calibration, supplier quality and management review. We build both, sharing one set of records.
Cost depends on scope: the modules in the first phase, the records to migrate and the systems to connect. We quote after a scoping session and price each phase separately. Call 6581 3431 to discuss yours.
It depends on the first phase. A release covering document control, NCRs and CAPA goes live sooner than a full build with calibration, supplier portals and audits, and we give you a schedule once the scope is agreed.
We move them for you. We import your controlled documents at their current revisions, map open NCRs, CAPAs and calibration records from spreadsheets or an old system, and you check a test import before go-live.
Our solutions are eligible for government grants. We explain how the schemes apply to your project and what the agency looks for, so you can budget with the full picture in front of you.
The system connects to your ERP, stock and production software, so batch, supplier and purchase order data arrive without retyping. Where you have none, we can build them on the same system.
AI features can be added, each scoped with you and built in its own phase using information from your own records. They cover certificate reading, CAPA drafting, recurring defect checks, data questions and forecasts, all checked by staff.
Every change to a document, NCR or record is logged with the user, date and previous value, and approved records are locked. Staff see and edit only what their role allows, and auditors can review the log at any time.
Related solutions
Site and field inspections, findings, corrective actions and audits on mobile.
Read more Manufacturing SoftwareWork orders, production planning and batch records for the shop floor.
Read more Custom ERP SoftwarePurchasing, stock, sales and finance on one system, linked to your quality records.
Read moreNext step
Bring a month of your NCRs, CAPAs and calibration records, and we will show you them running in the system, with AI drafting reports and flagging recurring defects.