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 6581 3431

Delivery management software in Singapore for businesses that deliver their own goods

Episcript builds delivery management software in Singapore for companies that send their own goods to their own customers with their own drivers. Orders from your sales team, ERP or online store become planned delivery runs with booked slots, a sensible stop order and a driver app that records proof of delivery and payment at the door, while your customers follow a tracking link instead of calling the office. AI features, such as reading customer purchase orders and answering delivery status messages, can be added in their own phase.

Built for distributors, wholesalers, food and beverage suppliers, retailers and online sellers that run their own delivery vans.

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  • Built and supported in Singapore
  • Eligible for government grants
  • Proof of delivery and PayNow collection at the door
  • Customer notifications with a tracking link
  • AI features that work with your own delivery records
Delivery run with numbered stops on a map, beside a customer's phone showing a two-hour delivery window and a tracking link

The delivery day

Delivery management software that runs the whole delivery day from one order record

Slots, routes, driver runs, proof of delivery, customer updates and failed drops all work from the delivery order, which keeps its history from the moment it is placed to the moment it is signed for.

  1. Step 1

    Orders arrive for delivery

    Confirmed orders from sales, the ERP or your online store join the delivery list with the address, the items and any receiving notes.

  2. Step 2

    Delivery slot confirmed

    Each order gets a date and a time window that suits the customer and fits the capacity you have on that day.

  3. Step 3

    Runs planned and sequenced

    Orders are grouped into runs by area and van, and the stops are put in an order that respects every time window.

  4. Step 4

    Drivers dispatched

    Each driver opens the run on their phone, loads the van in reverse stop order and sets off with the customers already notified.

  5. Step 5

    Delivered with proof

    Photos, a signature, the recipient's name and any payment are recorded at the door, and the office sees the delivery at once.

  6. Step 6

    Day closed and reviewed

    Failed drops are rebooked, returns are expected back into stock and the day's on-time record goes into the reports.

Delivery orders

Delivery orders from your sales team, ERP and online store in one list

Most delivery days start with someone pulling tomorrow's orders together: a few from the sales desk, a batch from the accounting system, the overnight orders from the online store and two that a salesperson forwarded on WhatsApp. The delivery management system brings confirmed orders from each of those places into one delivery list, with the customer's address, the items and quantities, and any instruction that matters at the door.

Where orders already run through our order management software, a confirmed sales order becomes a delivery order without anyone retyping it, and stock is reserved in inventory management → before the run is planned. Pick lists can follow the stop order, with the last stop picked first, and the picking itself can sit in a warehouse management system where you run one.

  • Orders from the sales desk, sales reps, the ERP and your online store
  • Delivery address, contact person and receiving hours kept on each customer
  • Items, quantities and weights, with chilled and frozen goods flagged
  • Orders held back until payment or stock is confirmed
  • One delivery list for each day, sorted by area, slot and van
Delivery orders from the sales desk, the ERP and an online store merged into one list for tomorrow, grouped by area and delivery slot

Planning the day

Delivery scheduling, time windows and route sequencing

Planning tomorrow's deliveries is often one person's job, done late in the afternoon from memory and a map. Delivery route management and dispatch software keeps their judgement but does the arithmetic: which orders fit which van, which customer receives goods only before eleven, and which order of stops serves everyone inside their window. If you sell transport to other companies rather than delivering your own goods, our transport management system is built for that work instead.

Calendar page with one morning delivery slot highlighted beside a parcel box

Delivery slots your customers can book

Customers choose a delivery date and slot when they order, online or through your sales team, from the slots that still have room. A fully booked Tuesday morning simply stops being offered.

Clock face beside a roller shutter loading bay door

Receiving hours and delivery time windows

Each customer record keeps its receiving hours, such as a restaurant that accepts deliveries only between nine and eleven, or a mall loading bay that closes over lunch. The plan respects them without anyone having to remember.

Folded map with a dotted line joining numbered delivery stops

Stop order for each delivery run

The system orders each run's stops to fit the time windows and the distances between them, and your planner can drag a stop to a new position. Estimated arrival times are recalculated as the plan changes. It pays to settle how you plan delivery routes for your own vans before the rules are set.

Delivery van with stacked cartons beside a weight gauge

Loads planned against van capacity

Weight, volume or carton counts are added up for each run and checked against the van it is assigned to, before anything is loaded. The vans themselves, with their servicing and renewals, can be kept in our fleet management software.

Head and shoulders of a delivery driver beside a clipboard listing stops

Runs dispatched to drivers

Once the plan is set, each run is assigned to a driver and a vehicle and appears on that driver's phone. A driver off sick means one run handed to a colleague, not a morning of phone calls.

Parcel box marked with a lightning bolt beside a small clock

Late orders and same-day additions

An urgent order taken at ten in the morning can join a run that is already out, if the van has room, and the driver's stop list updates with the new stop in its place.

At the customer's door

Driver app for delivery runs: stop list, proof of delivery and payment collection

The handover is where most delivery disputes begin: a carton the customer says never arrived, a signature nobody can read, cash that went astray between the driver and the office. The driver app records each delivery as it happens, and anything collected at the door is matched to the invoice in your accounts or in a custom ERP system.

Stops in the planned order

Each driver sees only their own run, with the address, contact number, items and receiving notes for every stop. One tap opens the next address in the phone's map app.

Electronic proof of delivery

The driver records the recipient's name, a signature and photos of the goods as they were left. For chilled or frozen goods, the temperature at handover can be recorded as well.

Short, damaged and refused items

When a customer refuses two cartons or a case arrives damaged, the driver records the item, the quantity and the reason with a photo. Your office can raise the credit note or send a replacement before the van is back.

Payment collected on delivery

For customers who pay on delivery, the driver records a PayNow transfer, cash or a cheque against the order. The day's collections are totalled by driver and checked when the van returns.

Receiving instructions for each customer

Notes such as which loading bay to use, which security desk to call or who holds the storeroom key appear at the right stop, every time, whichever driver is on the run.

Records kept when the signal drops

Basements and loading bays often have no mobile signal. The app can be built to keep each delivery record on the phone and send it as soon as the connection returns.

Customer updates

Delivery notifications and tracking links for your customers

The call your office takes most often on a delivery day is a customer asking when their goods will arrive. Customer notifications answer it before it is asked: a message the evening before with the delivery window, another when the driver is a few stops away, and a link that shows the van's progress and the estimated arrival time.

Messages can go by SMS, email or WhatsApp, depending on what your customers actually read, and each one is written in your own wording. Once the goods are signed for, the customer receives the proof of delivery, which settles most questions about whether something arrived without a phone call.

  • Delivery date and window confirmed when the order is booked
  • A reminder the day before, with a link to change the slot or add instructions
  • A message when the driver is on the way, with a tracking link
  • Proof of delivery sent once the goods are signed for
  • A failed delivery message with a link to rebook
Customer's phone showing a delivery notification with the driver's arrival window and a link to follow the van

Exceptions and returns

Failed deliveries, re-attempts, returns and collections on the same run

Every delivery operation has its failed drops: the shop that was shut, the customer who was out, the address that turned out to be wrong. The cost is rarely the wasted trip itself. It is the goods that come back unrecorded, the customer who is never rebooked and the credit note nobody raised. Reducing failed deliveries starts with recording each one properly.

Parcel box with a location pin and a paper plane

Failed deliveries with a reason and a photo

The driver picks a reason, such as closed, refused or wrong address, and adds a photo of the shopfront or a note. The order goes back to the planner instead of disappearing into a pile of paper.

Parcel box with a location pin and an arrow pointing onwards

Re-attempts booked into the next run

Failed orders appear at the top of the next day's list with their history attached. The customer is sent a link to choose a new slot, and a second failure can be flagged for a call from your sales team.

Warehouse with cartons stacked behind its open door

Returns collected on the delivery run

Returns booked by your customer service team join a run as collection stops. The driver records what was collected and its condition, and the warehouse knows what to expect before the van arrives.

Truck carrying a recycling symbol on its side

Empty crates, pallets and packaging

Where goods travel in returnable crates or on pallets, the driver records what was left and what was collected at each stop. The balance each customer holds stays up to date without a separate count.

Delivery performance

Delivery performance reporting for distributors and retailers

A complaint about late deliveries is an opinion until the delivery records show when each order arrived.

Every stop records its planned window, the actual arrival time, the outcome and the driver who made it. Brought together, those records show on-time delivery by customer, area, driver and day of the week, which runs are regularly overloaded and which customers fail deliveries most often. When a customer says the goods are always late, you can show them the dates and times.

Where vehicle and driver costs are recorded, delivery cost can be reported by run and by drop. That figure is useful when you set a minimum order value, a delivery charge for small orders or a different slot pattern for an outlying area.

Reports for delivery decisions

Delivery reports managers check each week

On-time delivery
Deliveries made inside their window, by customer, area, driver and week.
Failed deliveries
Failed drops by reason, customer and area, with the outcome of each re-attempt.
Run utilisation
Stops, weight and distance for each run, set against the capacity of its van.
Proof of delivery search
Signed records found by order, customer or date when a delivery is questioned.
Collections on delivery
Cash, cheques and PayNow transfers collected by each driver, against what was expected.
Returns and short deliveries
Items returned, refused or short, by product, customer and reason.

AI capability

AI features for delivery management software

AI features in delivery management software pay off around the purchase orders, customer messages and exceptions that every delivery day produces. We scope each one with you and build it in its own phase, using information from your own delivery records, and a person checks the output before anything reaches a customer.

Purchase orders read into delivery orders

AI reads the purchase orders customers send by email or as a PDF, and fills in the items, quantities, delivery date and address for your team to confirm.

WhatsApp and email agents for delivery questions

An AI agent answers questions about where a delivery is, or whether a slot can change, from the live delivery records, and passes anything outside its scope to your office.

Questions about your own delivery data

Managers ask in plain English, for example which customers had the most failed deliveries last month, and get the answer along with the orders behind it.

Delivery volume forecasts

AI projects next week's deliveries by area and day from your order history, which helps you plan drivers, vans and slots before the orders arrive.

Anomaly checks on collections and drops

AI flags what does not fit: cash collections that fall short of what was expected, a run with an unusual number of failed drops, or a stop closed without its proof of delivery photos.

Drafted delay and rebooking messages

When a run falls behind or a drop fails, AI drafts the message to the customer with the new window or a rebooking link, ready for your team to approve.

Buying decision

Custom delivery management system compared with packaged last mile delivery software

Packaged last mile delivery software gives you route planning, a driver app and tracking from the first day. A custom delivery management system follows your own orders, customers and delivery rules, and connects to the systems you already run. The table sets out where they differ.

Point of comparison EpiscriptCustom delivery system Typical productPackaged delivery software
Where delivery orders come from Your sales desk, ERP, online store and customer purchase orders in one delivery list Imported by file or through the connectors the vendor supports
Delivery rules Your own slots, receiving hours, order cut-off times and van capacities Set within the options the product offers
What happens at the door Proof of delivery, short and refused items, returns, crates and payment on delivery recorded your way The product's standard driver app, with options that vary by plan
Customer notifications Your own wording by SMS, email or WhatsApp, with tracking under your own name The vendor's message templates and tracking page
Links to orders, stock and accounts Deliveries, payments and returns pass back to the order, the stock records and the invoice Depends on the vendor's supported connectors or API
AI features Scoped around your own delivery records and built in its own phase AI capabilities are those the vendor provides
Cost model Quoted as a project with agreed hosting, licensing and support terms Usually a subscription priced per driver, per vehicle, per delivery or by plan
Speed to start Needs scoping, design and a build before the first release Usually faster to start, because the product already exists
Best fit Businesses whose deliveries are tied to their own orders, stock, payments and returns Businesses whose deliveries fit the product's standard workflow

Swipe the table to see both columns

Getting live

Delivery management software rollout, data migration and driver training

We release a delivery management system in phases, starting with the work your office does every afternoon: the delivery list, slots and route planning, with the driver app and proof of delivery alongside. Customer notifications, returns, collections and reporting follow, then AI features once the daily routine is steady.

Customer addresses, receiving hours and delivery notes usually live in the accounting system, a planner's spreadsheet and the drivers' own heads. We bring them together with you and check them before the first run goes out. The system can be hosted by Episcript or in your own environment, depending on the agreement, and our solutions are eligible for government grants. Before you budget, what drives the cost of delivery management software is worth a read.

From scoping to every driver

Rollout of a delivery management system

  1. 1

    Scoping with your planner and drivers

    We walk through a normal delivery day, from the order cut-off to the last drop, and agree what the first release must cover.

  2. 2

    Customer and address data

    Addresses, receiving hours, delivery notes and open orders are imported and checked with your team.

  3. 3

    Planning screens and first runs

    Your planner builds real runs in the system alongside the current method until the two agree.

  4. 4

    Driver app on the road

    A few drivers or one area go live first, and we adjust the app to what they meet at the door before every driver moves across.

  5. 5

    Notifications, reporting and AI

    Customer messages, reports and AI features follow, supported by the Singapore team that built the system.

Common questions

Delivery management software FAQs for Singapore businesses

Delivery management software runs the delivery of your own goods to your own customers: orders arriving for delivery, slots, route planning, dispatch to drivers, a driver app with proof of delivery, customer notifications, failed deliveries and reporting. In Singapore it is used by distributors, wholesalers, food and beverage suppliers, retailers and online sellers that run their own drivers and vans.

A delivery management system is for businesses delivering their own goods, where the delivery is part of the sale and is tied to the order, the stock and the invoice. A transport management system is for trucking, haulage and courier firms that sell transport as a service to other companies. A business that delivers its own goods and also carries for others may need both, and the two can share drivers and vehicles.

Packaged last mile delivery software suits a business whose deliveries fit its standard workflow and that wants to start quickly. A custom delivery management system suits one whose deliveries are tied to its own orders, stock, payments and returns, or whose rules, such as receiving hours, crate collections or payment on delivery, the products handle poorly. The choice usually turns on how much of your process you would change to fit the product.

The cost of a custom delivery management system depends on scope: where orders come from, your slot and routing rules, the driver app and proof of delivery records, payment collection, customer notifications, returns and collections, reporting, data migration and any AI features. We quote against an agreed specification after a scoping session, and a phased release puts planning, dispatch and proof of delivery live first.

Our solutions are eligible for government grants. Replacing paper delivery orders, a planner's spreadsheet and phone calls to drivers with one delivery system is the kind of digitalisation project those schemes support. We go through what your build involves when we scope the first release, before you apply.

The delivery management system takes confirmed orders from your ERP, accounting software, order management system or online store, through an API or a regular file import, depending on what each system offers. Orders keyed by your sales desk or read from customer purchase orders join the same delivery list. Delivery outcomes, payments and returns can pass back to the system each order came from.

Each customer's receiving hours and each order's slot set the window a stop must fall inside, and each van's weight, volume or carton limit caps what a run can carry. The system puts the stops in an order that fits both, and your planner can move a stop or swap an order between runs. Estimated arrival times update as the plan changes.

Drivers record a PayNow transfer, cash or a cheque against each order at the door, with a photo of the cheque or the payment confirmation where you want one. Collections are totalled by driver at the end of the run and checked against what was expected, and each payment is applied to its invoice in your accounts.

The driver records a failed delivery with a reason, such as closed, refused or wrong address, and a photo. The order returns to the planner for a new slot, and the customer is sent a link to rebook. A part refusal or short delivery is recorded item by item, which gives your office what it needs to raise a credit note or send a replacement.

AI features work with information already held in your delivery records. Common examples are reading customer purchase orders into delivery orders, WhatsApp and email agents that answer delivery status and slot change questions, plain-English questions about your own delivery data, delivery volume forecasts, anomaly checks on collections and failed drops, and drafted delay messages. Each one is built in its own phase.

Implementation time depends on the agreed scope, the order sources and the connections required, and we give you a timeline once those are settled. We import customer addresses, receiving hours, delivery notes and open orders from your accounting system and spreadsheets, then check them with your planner before go-live. A few drivers or one area usually go live first.

The system supports your PDPA obligations through role-based permissions, activity logs and controlled access: drivers see only the customers on their own run, and access can be limited to the day of the delivery. A tracking link shows each customer their own delivery and nothing else, and driver location can be limited to working hours. Compliance also rests on your own policies, retention rules and staff practice.

Related solutions

Related software for orders, stock and vehicles

A delivery management system shares orders, stock and vehicles with the rest of the business. These are the systems it most often works beside.

Transport management system

For trucking, haulage and courier firms that sell transport jobs to their own customers.

View solution

Order management software

Take sales orders from every channel and carry them through allocation, delivery and invoice.

View solution

Fleet management software

Keep records, servicing, renewals, fuel and running costs for the vans that make your deliveries.

View solution

Warehouse management system

Receive, store, pick and pack stock by location before it is loaded for delivery.

View solution

Next step

Plan your delivery management system with Episcript

Delivery planners usually know exactly where the day goes wrong: the orders that arrive after the cut-off, the customer who was out, the cash that does not add up at five o'clock. Bring us a day's delivery orders, your customers' receiving notes and a few signed delivery orders, and we will show you how a delivery management system would handle them and what a first release would cover. We build and support delivery management software here in Singapore.

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